If the mail got lost, there is insurance?
That was envelope that incide was rare coins.
Until how much money it is possible to claim?
Thanke you.

There is only insurance if it was paid for and sent 'Internationally signed for' or if it was really expensive item it would have to go 'International data post'....to send this way is REALLY REALLY expensive !
If you click on this link you can find out the info, just put in the aprox weight of the packet

Link (http)

You will have to give a bit more info, when it was sent, if it went insured and how much was the items worth

Was it sent surface or Airmail ??

Just seen Ahar, on a previous post that you were after a large lot, shipped SURFACE mail....Please, please don't tell me it's gone surface !!

It send surface, and friend of mine tell me that ther is insurance up to
36GBP.
Is it is true?

Yes, normal un-insured surface mail max compensation payout is £36
A bit of advice Ahar...
NEVER, EVER , EVER, GO SURFACE MAIL FROM THE UK !

For the sake of saving a couple of pounds make it AIRMAIL...anytime....EVERYTIME

Royal Mail state that it can take FROM 56 days for surface mail to reach it's destination....that word 'FROM' is the killer !

I have only ever sent one surface mail and that was from here (UK) to Poland and it took just over 5 months !!!....It was a complete nightmare transaction from start to finish....the buyer wanted to save just over .40p by sending it surface mail...it took an eternity and when it did arrive it arrived dammaged...itlooked like it swam across the English Channel and walked the way itself.....I completly refuse surface mail now

Also Ahar...if it was expensive then why on earth didn't you pay for insurance and also send it Airmail ?

As a pointer Ahar....I sold an item last month (on the 'other' site) to Lebanon and it went Airmail....they got it 2 days later ....I couldn't believe it !!

A have a question:
How do I pay for as product by mooneybookers?

I paid for the coins and for the shipping by PayPal.

I send a claim to the Royal mail in the email. The email was sent to Royal mail and to the seller at once.
The seller donwt respond.